Frequently Asked Questions

OEKO-TEX® Standard 100 is an independent certification that every component of our fabrics — threads, dyes, fillings — has been tested for harmful substances and is safe for skin contact, including babies. It's one of the most stringent textile safety standards in the world.

Yes. We use high-density anti-allergic foam that is OEKO-TEX® certified. It contains no harmful chemicals, resists mould and dust mites, and maintains its shape for years. The foam is also CE certified, meaning it meets EU toy and furniture safety standards.

All our covers are removable and machine washable at 30°C on a gentle cycle. We recommend washing inside out and air-drying to maintain the fabric's texture and colour. Do not tumble dry.

Most of our sofas, bean bags, and ball pits are designed for children aged 3–10 years. Our cocoon swings are suitable from 2 years. Each product page lists the specific recommended age range under Specifications.

Each product page includes a full specifications table with assembled dimensions in centimetres. As a general guide: our Modular Sofas range from 120–160 cm assembled length, and Bean Bags from 50–80 cm in diameter. If you're unsure, contact us — we're happy to advise.

Yes — our Modular Sofas and HoneyHug Sofa are designed to unfold into a flat mattress. The foam is dense enough to comfortably support a sleeping child overnight, and the length is sufficient for children up to approximately 10 years old.

We don't currently offer custom sizing, but we offer a wide range of colours and patterns — including animal prints (Cow, Giraffe), classic solid velvets, and two-colour combinations. If you have a specific request, reach out via the contact form.

Yes. All our foam products are vacuum-compressed for shipping, which significantly reduces the box size. Once unpacked, they expand to full shape within 24–72 hours. No assembly required — just unbox and enjoy.

Typically 24–48 hours for full expansion. We recommend unboxing on the day of arrival and leaving the product in a ventilated room overnight before first use.

Yes — we ship to all 27 EU member states. Delivery takes 3–5 business days for standard shipping. We use tracked carriers (DHL, GLS, UPS) and you'll receive a tracking link as soon as your order is dispatched.

Free tracked delivery is included on all orders over €150. For orders below €150, a flat shipping fee of €12.90 applies. Express 2–3 day delivery is available for €24.90.

Yes. Once your order is dispatched (usually within 1–2 business days), you'll receive an email with a tracking link. You can follow your parcel in real time directly on the carrier's website.

Please contact us as soon as possible at hello@beesblooms.eu. We can usually make changes within the first few hours. Once an order has been dispatched, we're unable to intercept it — but you can return it under our 14-day return policy.

As an EU consumer, you have the right to return any unused item within 14 calendar days of receiving your order — no reason required. Items must be in original, unused condition in their original packaging. See our full Returns & Refunds page for details.

For change-of-mind returns, return shipping costs are at your expense. We recommend using a tracked service. For faulty or incorrect items, we cover return shipping in full — just contact us and we'll arrange collection or a prepaid label.

Once we receive and inspect the returned goods, we process refunds within 14 days. The refund goes back to your original payment method. In practice, most refunds arrive within 5–7 business days of us receiving the return.

Please contact us at hello@beesblooms.eu within 48 hours of delivery with your order number, a description, and photos of the damage. We'll arrange a replacement, repair, or full refund at no cost to you, including return shipping.

Remove the cover and machine wash at 30°C on a gentle cycle. Wash inside out. Air dry — do not tumble dry or iron. For spot cleaning between washes, a damp cloth with mild soap works well.

The foam filling doesn't require washing. Air it out occasionally by leaving it uncovered in a ventilated room. If it develops a slight smell after storage, this is normal and disappears within a few hours of airing.

Yes — the plastic balls can be wiped with a damp cloth and mild disinfectant. For a thorough clean, place them in a mesh laundry bag and wash on a cold gentle cycle. Allow to dry fully before use.