Returns & Refunds

1. Overview

As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving your order — no reason required. This right is guaranteed under the EU Consumer Rights Directive.

For business (B2B) purchases, the right of withdrawal does not apply. Please refer to your order confirmation or contact us for the relevant terms.

2. How to Return

To start a return:

• Email us at hello@beesblooms.eu within 14 days of receiving your order
• Include your order number and the item(s) you wish to return
• We will confirm your return and provide the return address
• You then have a further 14 days to send the goods back to us

You do not need to use a specific form — a clear email stating your intention to return is sufficient.

3. Condition of Returned Goods

Returned items must be in their original condition — unused, unassembled (where applicable), and in original packaging. You may open the packaging to inspect the product, but you are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature and function of the goods.

• Products must not show signs of use or wear
• Covers must not have been washed or altered
• Foam inserts must not have been removed from covers where a hygiene seal applies
• All accessories and parts must be included

We reserve the right to deduct an amount from the refund to reflect any reduction in value.

4. Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 days. The refund will be issued to the same payment method used for the original purchase.

• We refund the full product price plus the original standard delivery charge
• We do not refund any premium or express delivery charges
• Return shipping costs are deducted from the refund if you use our label (where provided), or are at your own expense

5. Return Shipping

For standard returns (change of mind): return shipping costs are at your expense. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.

For faulty or incorrect items: we will cover the cost of return shipping. Please contact us and we will arrange collection or provide a prepaid label.

6. Faulty or Wrong Items

If you receive a faulty, damaged, or incorrect item, please contact us at hello@beesblooms.eu within 48 hours of delivery, with:

• Your order number
• A description of the issue
• Photos of the fault or damage

We will arrange a replacement, repair, or full refund at no cost to you, including return shipping. We take quality seriously and will always make it right.

Under EU law, you are also entitled to a 2-year statutory guarantee on all products. See our Terms & Conditions for details.

7. Exceptions

The 14-day right of withdrawal does not apply to:

• Products made to your specification or clearly personalised (e.g. custom colour combinations or embroidery)
• Products where the hygiene seal has been broken after delivery (e.g. foam inserts exposed after removing covers)
• Products that have been assembled, used, or damaged after delivery through misuse
• B2B / wholesale orders

If you are unsure whether your return is eligible, please contact us before sending anything back — we are happy to advise.