Terms & Conditions

1. Company Details

These Terms & Conditions govern the use of the Bees & Blooms online shop and any purchase made through it. The seller is:

By placing an order, you confirm that you have read and accepted these Terms. If you are purchasing on behalf of a company, you also confirm you have authority to bind that company.

2. Orders & Contract

All product listings on this website are an invitation to purchase, not a binding offer. A contract of sale is formed only when we send you an order confirmation email.

We reserve the right to refuse or cancel an order at any time prior to dispatch — for example, if a product becomes unavailable, if we identify an error in pricing, or if we are unable to verify payment. In such cases, any payment already made will be fully refunded.

You are responsible for ensuring the accuracy of any information you provide when placing an order, including your delivery address.

3. Payment

We accept the following payment methods:

• Bank transfer (SEPA) — payment details are provided at checkout. Your order is confirmed once payment clears.
• Credit / debit card — processed securely via Stripe. We do not store card details.

All prices are shown in Euros (€) and include VAT where applicable. For B2B / wholesale orders, prices are ex-VAT — please contact us separately.

4. Delivery

We ship EU-wide via UPS, DHL, or GLS. The carrier and service level may vary depending on your country and order size.

• Standard delivery: 3–7 business days from dispatch
• Free shipping: on orders over €150
• Orders below €150 incur a shipping fee shown at checkout
• Delivery times are estimates and may be affected by carrier delays or customs

We ship from Poland. Risk of loss or damage passes to you on delivery. Please inspect your order upon receipt and contact us within 48 hours if anything arrives damaged.

5. Right of Withdrawal

As an EU consumer, you have the right to withdraw from any purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, notify us at hello@beesblooms.eu before the 14-day period expires. You then have a further 14 days to return the goods to us.

Exceptions — the right of withdrawal does not apply to:

• Products made to your specification or clearly personalised
• Products that have been used or are not in their original condition
• Goods with a broken hygiene seal (e.g. foam inserts removed from covers)

Return shipping costs are at your expense unless the item is faulty. We will process your refund within 14 days of receiving the returned goods, using the same payment method used for the original transaction.

For full details on how to return an item, please see our Returns Policy.

6. Warranty

All our products carry a 2-year statutory guarantee under EU consumer law. If a product is defective at the time of delivery, we will — at our discretion — repair it, replace it, or issue a refund.

The warranty does not cover damage caused by normal wear and tear, misuse, or failure to follow care instructions.

7. Liability

Our liability is limited to the purchase price of the product in question. We are not liable for indirect or consequential loss unless caused by our negligence or wilful misconduct.

Nothing in these Terms limits or excludes liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

8. Governing Law

These Terms are governed by Polish law. For consumers, this does not affect any mandatory consumer protection rights you have under the laws of your country of residence within the EU.

Disputes may be submitted to the Polish consumer arbitration body or the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.